Jude <> Troy

Hi! I'm Jude :)

I’m an early-career IT support and application support professional who enjoys troubleshooting issues, improving workflows, and helping users succeed.I bring 2+ years of experience across big tech, nuclear, and university IT, including customer-facing, consulting, and support-focused environments.My background includes IT support, ticket triage, application support, IT automation, Power Apps/Power Automate development, and working closely with users and stakeholders to solve problems and improve systems.I’m especially interested in roles where I can combine user support, ticket management, documentation, testing, and continuous improvement while continuing to grow deeper into business systems and application support.

My Projects

Frontline Toolkit

An all-one-solution that runs various IT tools and logs directly to ServiceNow via the ServiceNow API.Written in C# and PowerShell.Trained Qualcomm techs on usage, wrote KB articles, was the sole developer from start to finish.

Spot Robot

Was the sole robot developer for NPX testing Spot's abilities and creating automated routines for manual inspections.Worked with engineers at a nuclear power plant, Boston Dynamics, and a wireless networking company.

Video

QMentor App

Essentially a "Tinder for finding mentors". Helps juniors find mentors. Worked with several other interns.Created for a hackathon using Google Firebase for user auth and real-time database. Created using Android Studio/Kotlin.

Robot in 3 Days

Founder and president of the first Robot in 3 Days in Ontario. Was also sole programmer.Ri3D is a project that aims to help low resource teams make design decisions quicker.Robot programmed in Java.Won 2/2 competitions.

FIRST Robotics 2025

Lead programming mentor teaching students about control systems and programming (Java).Event finalist, first ever Innovation in Controls award, first Worlds qualification in 7 years.Led adoption of swerve drive, PathPlanner, and advanced motion controls (motion-profiled PIDs).

Nuclear Promise X

Created various apps using PowerApps and PowerAutomate with a SQL or SharePoint database. Azure DevOps for scrum.Projects included:Operations Overtime:
Replaced a large, complex Excel-based overtime scheduling process by reverse engineering the underlying logic and delivering an auditable scheduling application. Improved scheduling accuracy, reduced errors and conflicts, and made the process easier for stakeholders to run and maintain.Part lookup app:
Created a self-serve lookup app that removed repeated engineer bottlenecks for parts and gasket identification. Enabled faster technician requests and reduced delays caused by manual lookups and tribal knowledge.

Lake Huron Simple Sites

Recently started a business creating simple yet good-looking websites with quick turnaround times and optional e-mail service.Shown below is my first client's website. For a social media management company.